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What is causing this error "E-file Transmission Failure Required extended attribute 'eroPhone' is missing. Please verify that your application program is up-to-date.

Level 1
On Federal and States
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Community Manager
Community Manager

@Just-Lisa-Now- wrote:

I feel like Ive seen people get weird errors with phone numbers, not sure if that message is the same one (google didnt come up with any hits for your error message).   Ohhh this is for proConnect, Im not familair with it at all, sorry.   @itonewbie  or @IntuitAustin  does this one ring any bells for you?


Try going to Settings --> Firm Information and verify that your phone number is entered correctly, if that doesn't work, try going to Settings --> Preparer Info and verify that your phone number is entered correctly. 


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Level 15
Level 15

" What is causing this error "E-file Transmission Failure Required extended attribute 'eroPhone' is missing. Please verify that your application program is up-to-date.  On Federal and States"

 

IRS is closed for individual tax return Efiling.... so if this is for 1040s and states, you're out of luck until the end of January if you want to Efile.....  or is this for a business entity return?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 1

it is a business return

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Level 15
Level 15

I feel like Ive seen people get weird errors with phone numbers, not sure if that message is the same one (google didnt come up with any hits for your error message).   Ohhh this is for proConnect, Im not familair with it at all, sorry.   @itonewbie  or @IntuitAustin  does this one ring any bells for you?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
Community Manager
Community Manager

@Just-Lisa-Now- wrote:

I feel like Ive seen people get weird errors with phone numbers, not sure if that message is the same one (google didnt come up with any hits for your error message).   Ohhh this is for proConnect, Im not familair with it at all, sorry.   @itonewbie  or @IntuitAustin  does this one ring any bells for you?


Try going to Settings --> Firm Information and verify that your phone number is entered correctly, if that doesn't work, try going to Settings --> Preparer Info and verify that your phone number is entered correctly. 


**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

View solution in original post