Are you signed up for the IRS E-newsletters? Are you using their resources:
They have FAQs for things like "status not available" and other issues that tell you what this means.
"Level Up" is a gaming function, not a real life function.
"Is there something that can be done to correct this?"
If it is the same error as Turddotaxx and Block customers, sounds like you used a banking product. So to correct it, you could always write them a check until they get their credit. Kinda show them how much you appreciate their business.
Ukraine - hang in there