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Stimulus Error

hmonkcpa
Level 1

I have a client that is getting the same stimulus error on the IRS webpage as Turbo Tax & H&R block customers.  I filed her return with Pro Connect for 2019.  Is there something that can be done to correct this?

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4 Replies 4
Just-Lisa-Now-
Level 15
Level 15
and what error is that?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
itonewbie
Level 15

This client of yours was on pay-by-refund?

 

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Still an AllStar
qbteachmt
Level 15

Are you signed up for the IRS E-newsletters? Are you using their resources:

https://www.irs.gov/coronavirus/second-eip-faqs

They have FAQs for things like "status not available" and other issues that tell you what this means.

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"Level Up" is a gaming function, not a real life function.
IRonMaN
Level 15

"Is there something that can be done to correct this?"

If it is the same error as Turddotaxx and Block customers, sounds like you used a banking product.  So to correct it, you could always write them a check until they get their credit.  Kinda show them how much you appreciate their business.


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