Why can't I use purchased credits today? I have available credits, the software shows them, but I can't use them

[stcmtemn]

I have available credits, the software shows them, but I can't use them

[itonewbie]

Welcome to the party.  You may like to join this thread instead: https://proconnect.intuit.com/community/proconnect-tax-discussions/discussion/unable-to-print-return...

You can also follow this thread in the FB group: https://www.facebook.com/groups/proconnectax/permalink/2959403827626306/

[Mary P]

I have the same problem/issue.  I have available credits in ProConnect Tax, the software shows them, but I can't use them.  The program indicates the credits are good through  today, 12/31/20.

[itonewbie]

@Mary P No resolution yet and didn't look like anyone from Intuit will respond until "next year".