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My client failed authentication signing form 8879. Do I simply have to send another request or is there a way to resend the same request?

bethbrown
Level 2
I don't want to have to pay for another eSignature if they fail again. Just wondering if there is a way to resend the same request.
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PhoebeRoberts
Level 9
Level 9

Once you void it, you'll be able to resend it. Client gets 3 attempts and then is stuck with signing in ink.

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2 Replies 2
PhoebeRoberts
Level 9
Level 9

Once you void it, you'll be able to resend it. Client gets 3 attempts and then is stuck with signing in ink.

View solution in original post

bethbrown
Level 2

Thank you!

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