I was told to make mailing labels down laod pro series and transfer clients. Did that and now it tells me another person locked files and will not work. What do I need to do?
You transferred from ProConnect Tax Online to ProSeries? I didnt even know that was an option.
The general rule is when your computer says a file is locked by somebody else, reboot your computer and try again.
Whether or not it will work in this case, I don't know. But this your first step you should try.
This started happening to me this past year, after upgrading all PCs to Win10.
Rebooting usually works.