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Lacerte 2020 won't launch after update

ncal2020
Level 1

I performed an update today since I was trying to efile a 2020 tax return. After the update, it trys to launch and at the very end I get a lot of error messages regarding EF return counts, TBrush exception etc. and then closes up. I have tried rebooting and reinstall the software from the Web. It still won't work.

 

John Hamann

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George4Tacks
Level 15

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

Specifically I would try the FORCE websetup (install)

 


ex-AllStar
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ncal2020
Level 1

I tried that with a Lacerte employee on the phone, and it appears to be a deeper problem. I spent almost 4 hours on the phone with her last Friday and still couldn't get the program(reinstalled three times) to overcome the issue. It was kicked upstairs to the programmers and I was expecting a phone call yesterday, but I haven't heard from them. Lacerte is pretty much useless to me right now.

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IntuitGabiU
Community Manager
Community Manager

Please provide screenshots or copy and paste the text of the message onto this thread, that would be a huge help so I can pass this along and do some research. 

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