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Lacerte 2018 Access Violation at address 0178916D in module 'w18tax.exe'

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Level 2

Started Lacerte 2018, logon to the sign in, 2 application error windows pop up with the errors

"Lacerte 2018 Access VIolacation at address 0178916D in module 'w18tax.exe'"

"Lacerte 2018 Access VIolacation at address 01779099 in module 'w18tax.exe'"

I understand today is July 15 tax day, but the wait for a call back if there is a call back is 2 hours and 45 minutes? 

Anybody else has this issue? 

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Accepted Solutions
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Level 2

Uninstalled windows server update KB4566519 then restarted.

Downloaded the WebSetup18.exe and did the network install.

Program seems to be working now.  Thanks

View solution in original post

3 Replies 3
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Employee
Employee

Hello SunnySoCAL!

Two tried and true methods might resolve this:


1. Restart your computer

2. If that fails to solve the problem, try a force installation

https://proconnect.intuit.com/community/install-products/help/how-to-perform-a-force-install-of-lace...


~Intuit Tax Product Specialist


**Say "Thanks" by clicking the thumb icon in a post

**Mark the post that answers your question by clicking on "Accept as solution"
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Level 2

Restart done.. local machines and on our network server.  Every single computer at our office won't open the program and have the same errors. 

2018 Lacerte worked perfectly yesterday but today Windows Server installed updates KB4566425, KB4565541, and KB4566519. 

KB4566519 maybe the culprit as it involves Security and Quality Rollup for .NET Framework

I am going to try to uninstall update.

Any other suggestions? 

0 Cheers
Highlighted
Level 2

Uninstalled windows server update KB4566519 then restarted.

Downloaded the WebSetup18.exe and did the network install.

Program seems to be working now.  Thanks

View solution in original post