Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

If Docusign ID question fails even when putting the correct answer. how do you disable this for a client?

myeisha-benford
Level 1
 
Labels (1)
0 Cheers
1 Reply 1
itonewbie
Level 15

Believe they're given a few attempts.  If they still fail (and you are certain of their identity), your only option is to have them sign in wet ink either in person or remotely by fax/email.

---------------------------------------------------------------------------------
Still an AllStar
0 Cheers