I am getting an error when attempting to efile -saying my ERO is not entered, but it is. What do I do?

[Angels2715]

1st time user - used to use Lacerte

[IntuitBettyJo]

Hi @Angels2715 

Here is an article that may help! How do I enter my EFIN, PTIN, and ERO PIN into ProConnect Tax?

-Betty Jo 

[itonewbie]

You may like to check that your Intuit account has the correct details of your verified EFIN.

[aseckrater]

I am getting the same thing. How did you get this fixed?

Thanks!

[Angels2715 · Accepted solution]

It was relating to my settings. I called customer service and the rep walked me through a couple of screens to make sure my settings were good. that did the trick.