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I am getting an error when attempting to efile -saying my ERO is not entered, but it is. What do I do?

Level 1
1st time user - used to use Lacerte
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Level 1

It was relating to my settings. I called customer service and the rep walked me through a couple of screens to make sure my settings were good. that did the trick. 

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Community Manager
Community Manager

Hi @Angels2715 

Here is an article that may help! How do I enter my EFIN, PTIN, and ERO PIN into ProConnect Tax?

-Betty Jo 

 

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Level 15

You may like to check that your Intuit account has the correct details of your verified EFIN.

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Still an AllStar
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Level 1

I am getting the same thing. How did you get this fixed?

 

Thanks!

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Level 1

It was relating to my settings. I called customer service and the rep walked me through a couple of screens to make sure my settings were good. that did the trick. 

View solution in original post