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How do I add a client's bank account to his IRS record after the return has been filed?

mcfoshaytx
Level 2
Apparently the bank account info didn't transmit when we filed the original return because he neither owed tax nor was due a refund. He is a US citizen living in a third world country, is desperately poor and needs his COVID stimulus payment. The IRS agent I talked to said his check was mailed, then returned, and by accident the account was canceled, therefore he was unable to add bank account info. We couldn't use the IRS app for nonfilers because a return had already been filed. How can I fix this mess and get his stimulus payment direct deposited to his bank account, short of filing an amended return that fraudulently claims a refund?
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qbteachmt
Level 15

Did you try "Get My Payment?"

That isn't an App; it's a portal for confirming the info on file with the IRS for directing the payment. It's where you put in the Bank info (routing and account).

https://www.irs.gov/coronavirus/get-my-payment

 

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"Level Up" is a gaming function, not a real life function.

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6 Replies 6
Just-Lisa-Now-
Level 15
Level 15

YOU won't be able to fix it, a tax advocate might be able to help, otherwise the taxpayer will be eligible to claim the credit on the 2020 tax return.

https://taxpayeradvocate.irs.gov/news/nta-blog-tas-to-assist-correcting-eip-amounts-for-limited-grou...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
qbteachmt
Level 15

Did you try "Get My Payment?"

That isn't an App; it's a portal for confirming the info on file with the IRS for directing the payment. It's where you put in the Bank info (routing and account).

https://www.irs.gov/coronavirus/get-my-payment

 

*******************************
"Level Up" is a gaming function, not a real life function.

View solution in original post

Just-Lisa-Now-
Level 15
Level 15

"The IRS agent I talked to said his check was mailed, then returned, and by accident the account was canceled, therefore he was unable to add bank account info. "

Im not sure what the "account was canceled" means.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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mcfoshaytx
Level 2

I'm not sure the agent I spoke to knew, either. It was due to a glitch in the software. He said that the payment would be reissued, but there would be a delay; he didn't know how long. 

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qbteachmt
Level 15

@mcfoshaytx 

Are you subscribed to governmental e-newsletters? All of this info comes directly to your email, nearly daily right now. And has been doing so since March.

Bookmark this:

https://www.irs.gov/coronavirus/economic-impact-payments

And go here to sign up:

https://public.govdelivery.com/accounts/USIRS/subscriber/new?preferences=true

Then, select everything that matters to you.

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"Level Up" is a gaming function, not a real life function.
mcfoshaytx
Level 2

Thank you - Get My Payment was indeed the solution. I called the IRS Tax Pro Hotline again after I posted this inquiry, and this time found an agent who knew the answer. How sad that none of the agents I spoke to the day before knew about this function.