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Electronic withdrawal of tax liability from client's checking account

raymondmorin200
Level 2

My client owes $475 on his 2020 tax return.  I chose electronic withdrawal by the IRS to pay the tax liability.  It did not work.  Talked to the IRS and they said this a software problem.  Is Proseries working to fix this problem?

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3 Replies 3
IRonMaN
Level 15

Call the IRS 3 times and get 4 different answers.  If it is a software problem, is it an Intuit or an IRS software issue?

I'm keeping this job. But I am selling surplus anvils on the side. If you are interested please call 867-5309
raymondmorin200
Level 2

It did not answer my question.

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IRonMaN
Level 15

You said it was a software problem but didn’t say which side it was.  Since then we have learned it is an issue on the IRS side of the equation.

I'm keeping this job. But I am selling surplus anvils on the side. If you are interested please call 867-5309