E-Signature Credits Missing

[Anonymous]

Has anyone had an issue with their e-signature credits not being available? I tried to send a request and it said that I had 0 credits and I needed to buy some more. When I went to purchase some more, it said I had 3 left. I decided to purchase 10 more, but when I try and send another request, I received:

Purchase eSignature credits to continue

YOU HAVE 0 ESIGNATURE CREDITS

Any ideas?

Thank you!

[Tax2112]

No ideas but I have the same issue. Purchase page says I have sigs left. Client efile sig page says I have zero. Sent one successfully 7/24 10:42 am. No go 7/24 evening and today 7/25. I too bought 10, no luck. Windows is up to date, tried both Chrome and Firefox.

[brntaxins]

I am having the same issue.