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DMS issue with garbled reports after encrypting report to send in an email

SCB60
Level 2

Has anyone had problems when attaching a pw protected file to an email and sending through DMS?

For years, I print to the organizers DMS. Then I email to clients. During the encryption process( when i add a password), the reports get garbled and are illegible or just garbled so I can't use that functionality. Has anyone had issues with that?

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2 Comments 2
CMadd
Level 2

This also has happened for years with our DMS program when password protecting and emailing to client.  Happens with all eight of our accountant's PC's.  What are we missing here!?

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SCB60
Level 2

I've taken this issue all the way to the Office of the President. But they still haven't fixed it. Guess it's not much of a priority for them. We pay for the product, and can't use an important functionality.

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