wonkulee@gmail.c
Level 1
‎07-14-2020
12:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
3 Replies 3
George4Tacks
Level 15
‎07-14-2020
01:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Contact sales.
ex-AllStar
ex-AllStar
Employee
‎07-14-2020
02:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hello wonkulee!
You should be able to purchase 2013- 2019 returns by using the "Purchase" tab along the left tray.
If you need further assistance purchasing, please reach out to us at 844-877-9422.
~Intuit Tax Product Specialist
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"
wonkulee@gmail.c
Level 1
‎07-16-2020
04:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi Ross....
I already tried this. And it doesn't work, which is why I am very frustrated.
I tried calling online customer service, which made me wait more than an hour. I was then transferred to sales but in the process, there was a mistake and I was back to where I started and asked to wait for more than an hour to reach the online customer service again.
This is not acceptable, and should be fixed so that people can purchase credits on the menu as you have pointed out.