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10 Client and tax returns have disappeared, they were not deleted, how can they be restored?

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last updated ‎July 09, 2020 7:47 PM
Went to work on my own return, and noticed it and several others are gone. What happened?
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Level 15
Level 15
last updated ‎July 09, 2020 7:47 PM

Youre like the 3rd or 4th person in the past few days that has reported missing client files....I dont use PTO, so I have no clue whats happening.

@IntuitBettyJo  or @IntuitAustin  any word about this?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 15
last updated ‎July 09, 2020 7:47 PM

Make sure it shows the right year (that is a drop down that might have been accidently changed)

Make sure you are looking the correct type of return (you might have accidently clicked on Partnership or some other type) There should be a number in the type box to show how many of that type you have. 

 


ex-AllStar
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last updated ‎July 09, 2020 7:47 PM

thanks tried this, but now notice my 2018 returns are gone as well.  Of course support

is closed, so will try my luck tomorrow.

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Community Manager
Community Manager
last updated ‎July 09, 2020 7:47 PM

Hi there, 

We are looking into this issue and will let you know as soon as we have an update. 

-Betty Jo 

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**Mark the post that answers your question by clicking on "Accept as solution"
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Level 1
last updated ‎July 09, 2020 7:47 PM

It's solved, try log in and refresh.

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