You posted a Title. You didn't also ask a question or explain your issue. Also, you posted in the Community under Practice Advice. This doesn't seem to be related to running your office or business.
No one knows which tax preparation program you are using to prepare your clients' tax return, nor the State involved, or what is the issue you wanted help with. This is not Live Chat with keywords. This is a discussion board and a community of peer users.
"Level Up" is a gaming function, not a real life function.