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Cloud Hosting Proseries and Quickbooks

MA1
Level 1

I'm looking for a safe and reliable cloud hosting platform for my Proseries and Quickbooks.  Has anyone used ACE cloud hosting?  How secure and reliable is it?

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4 Replies 4
itonewbie
Level 15

Ace Cloud Hosting is authorized by Intuit for Quickbooks hosting but not for ProSeries: https://quickbooks.intuit.com/learn-support/en-us/configure-products/what-hosting-providers-are-auth...

Intuit has recently introduced its own hosting solution for ProSeries.  You may want to look into that: https://proconnect.intuit.com/proseries/hosting/

 

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Still an AllStar
beckynguyentx
Level 2

Yes, I used them for Qb. It works perfectly . We was trying to use that for Proseries 2019 tax return, but it gave us a lot of headache.  If I work on client A, and my employee will work on that client later. It will create another save, or we cannot locate that file in another desk.  We don't have time to deal with it in a short time, so we decide to use Proseries network. 

Hope it helps. 

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itonewbie
Level 15

@beckynguyentx wrote:

Yes, I used them for Qb. It works perfectly . We was trying to use that for Proseries 2019 tax return, but it gave us a lot of headache.  If I work on client A, and my employee will work on that client later. It will create another save, or we cannot locate that file in another desk.  We don't have time to deal with it in a short time, so we decide to use Proseries network. 

Hope it helps. 


I think that's where Intuit's PS hosting solution has the advantage of.  Although authorized QB hosting providers often market hosting for PS, that's never approved or supported by Intuit.

The official PS hosting solution will be supported by Intuit and what they ask users to do is to run only PS in the cloud and not simultaneously with a local/network version to avoid conflicts like what you described.

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Still an AllStar
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atxcpa
Level 1

We tried the PS hosting through Intuit (RightNetworks).  The migration worked fairly well, without any major issues.  Our tech support rep was extremely helpful.  Adding an additional user proved difficult and involved IT support in the end, which was disappointing.  While it was slower than our local network, the operational speed was acceptable.  However, the problem was the platform itself.  Our data started getting corrupted.  Firm information was erased in several files.  This resulted in having to reenter the firm setup in those files before they could be processed.  And, the final straw, file data was completely erased.  We lost all data in several files, some data in others and some files were erased from HomeBase and could not be recovered without IT support.  I migrated all our data files back to our local server and am now trying to determine which files have issues.  Tech support has recovered some files from the daily backups they perform, but now we have to determine how far back to go and assess each file for completeness.  This has been a huge setback. I have used platforms in the past that have worked well.  This one did not.  I will look for a different cloud-based alternative for next year.