Troubleshooting browser issues when visiting Intuit websites

1. Click X in your browser window to close the browser.
   • If using a Mac, right-click the browser icon in your dock and click Quit.
2. Open the browser again.

Click the applicable browser below for instructions on clearing your cache.

• Google Chrome
• Firefox
• Safari

Refer to this article for instructions on adding Intuit as a trusted site.

1. In Windows, navigate your Control Panel and select Internet Options from under Network and Internet.
   • You may also use the Search feature on your Windows taskbar to search for “internet options.”
2. Click the Security tab.
3. Select the Internet icon.
4. Click Custom Level.
5. Select Scripting and choose Active Scripting.
6. Click Enable.

Select the applicable browser below for instructions on resetting the browser to default settings.

• Google Chrome
• Firefox

1. Click the menu (three dots) on the Google Chrome toolbar and choose Settings.
2. Scroll down to the bottom of the page and click the arrow next to Advanced.
3. Locate the Downloads section.
4. Click the Change button next to Location to select a default location to save downloaded files.
   • Click the slider for Ask where to save each file before downloading if you want to be prompted to choose a specific location for each download.

1. From the Tools menu, select Options.
2. Click the General tab.
3. Locate the Downloads section.
4. Click Browse if you want to change the default location of the downloaded files.
   • Select Always ask me where to save files if you want to be prompted to choose a specific location for each download.

1. From the Safari menu, choose Preferences.
2. Go to the General tab.
3. In the File download location dropdown list, choose Other.
   • Choose Ask for each download if you want to be prompted to choose a specific location for each download.
4. Select a new location and click Select.