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Troubleshooting browser issues when visiting Intuit websites

Intuit Help
Intuit

Troubleshooting browser issues when visiting Intuit websites

For important information about using Internet Explorer, click here.

When visiting Intuit websites, the following message appears:

Our systems are experiencing some issues. Please try again later.

There are a few basic troubleshooting steps you can perform to resolve browser issues on Intuit websites.

 

Before following the steps below, try using a different browser to identify if the issue is browser-specific.  

Common solutions to browser issues

  1. Click X in your browser window to close the browser.
    • If using a Mac, right-click the browser icon in your dock and click Quit.
  2. Open the browser again.

Click the applicable browser below for instructions on clearing your cache.

Refer to this article for instructions on adding Intuit as a trusted site.

  1. From the Tools menu, select Internet Options.
  2. Click the Security tab.
  3. Select the Internet icon.
  4. Click Custom Level.
  5. Select Scripting and choose Active Scripting.
  6. Click Enable.
 

This will change any custom settings you currently have on your browser.  

Select the applicable browser below for instructions on resetting the browser to default settings.

Troubleshooting issues when downloading or finding a downloaded file

You can usually find a downloaded file by pressing Ctrl + J in any browser. If this doesn't work, try changing the default location of the downloaded files.

Select the applicable browser below for instructions on changing the default location of the files.

  1. Click the menu (three dots) on the Google Chrome toolbar and choose Settings.
  2. Scroll down to the bottom of the page and click the arrow next to Advanced.
  3. Locate the Downloads section.
  4. Click the Change button next to Location to select a default location to save downloaded files.
    • Click the slider for Ask where to save each file before downloading if you want to be prompted to choose a specific location for each download.
  1. From the Tools menu, select Options.
  2. Click the General tab.
  3. Locate the Downloads section.
  4. Click Browse if you want to change the default location of the downloaded files.
    • Select Always ask me where to save files if you want to be prompted to choose a specific location for each download.
  1. From the Tools menu, select View Downloads.
  2. Select Options in the lower left dialog box.
  3. Choose a different default download location by selecting Browse.
  4.  Select OK when you're done.
  1. From the Safari menu, choose Preferences.
  2. Go to the General tab.
  3. In the File download location dropdown list, choose Other.
    • Choose Ask for each download if you want to be prompted to choose a specific location for each download.
  4. Select a new location and click Select.

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