Attempting to download, install, print to, or use Document Management System for Lacerte will result in the following error(s):
This version of DMS is not licensed. Without a license file, DMS will only run in demo mode and will only allow one database, 5 clients, and 15 documents per client. To purchase DMS, please contact your sales representative. If you are licensed for DMS, you need to update your license file. On the DMS Tools menu, click Update License Information.
After browsing to the correct license/prep file, it says:
This is license file does not include a current license for DMS.
After purchasing DMS and downloading it for the new tax year, it looks to read the preparer license file from the current year of Lacerte first. If Lacerte is not installed, you may have to download that license file separately.
Follow these steps if the above steps do not fix the issue, or if Lacerte is not installed/licensed:
If you continue to receive the message; This license file does not include a current license for DMS, try opening the existing database or creating one like normal.
- If you are able to, the program is licensed.
- If not, contact Customer Service at 800-933-9999.