Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Error Licensing DMS - This License File Does Not Include a Current License for DMS

Highlighted
Intuit
last updated ‎August 10, 2020 5:59 AM

Error Licensing DMS - This License File Does Not Include a Current License for DMS

This version of DMS is not licensed.  Without a license file, DMS will only run in demo mode and will only allow one database, 5 clients, and 15 documents per client. To purchase DMS, please contact your sales representative. If you are licensed for DMS, you need to update your license file. On the DMS Tools menu, click Update License Information. This is license file does not include a current license for DMS.

Attempting to download, install, print to, or use Document Management System for Lacerte will result in the following error(s):

This version of DMS is not licensed.  Without a license file, DMS will only run in demo mode and will only allow one database, 5 clients, and 15 documents per client. To purchase DMS, please contact your sales representative. If you are licensed for DMS, you need to update your license file. On the DMS Tools menu, click Update License Information.

After browsing to the correct license/prep file, it says:

This is license file does not include a current license for DMS.

Solution

After purchasing DMS and downloading it for the new tax year, it looks to read the preparer license file from the current year of Lacerte first.  If Lacerte is not installed, you may have to download that license file separately.

  1. Within Lacerte, go to Settings -> Update Preparer Info -> Download Prep File.
  2. Once Lacerte closes, open it back up.
  3. Open DMS and go to Tools -> Update License Information.
  4. If it does not detect the license, choose to look for it.
  5. Browse to the Lacerte\??tax\Option?? folder for the current year on the network or local drive. (Where ?? = the year of the program)
  1. Close DMS and Lacerte.
  2. Download the prep file from your My Lacerte account.
  3. After saving the prep.?? file, copy it to the following directory (replace the existing file if prompted):
    • Windows Vista/7/8/10 Users: C:\ProgramData\Intuit\DMS
  4. Open DMS and it should recognize it is licensed.

If you continue to receive the message; This license file does not include a current license for DMS, try opening the existing database or creating one like normal. 

  • If you are able to, the program is licensed.
  • If not, contact Customer Service at 800-933-9999.


Related Topics:

Was this helpful?

You must sign in to vote, reply, or post