Tax season extended support hours for Lacerte will begin on January 23, 2021. We will be open and available according to the schedule listed here :
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.
You may also take advantage of our self-help options with the new Tax Pro Community.