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Authorization Error: Lacerte Sign in Completion failed

Admin Al
Community Manager
Community Manager

Update: 

This issue is now resolved.  In SonicWALL, please update the App Signature Database.

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We are currently working on an issue impacting Lacerte customers logging into the program. The error message is an Authorization Error.

authorization error.jpg

We are working diligently to get this corrected with our program engineers. We expect an update on this issue within soon. We apologize for any impact this has caused and are working to resolve the issue immediately.

 

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Admin Al
Community Manager
Community Manager

Update as of 1:40pm PST: 

This issue is now resolved.  In SonicWALL, please update the App Signature Database.

View solution in original post

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Admin Al
Community Manager
Community Manager

For more Lacerte News and Updates, click here.

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Admin Al
Community Manager
Community Manager

Latest update as of 10:00am PST

If you are encountering a Sign In Completion Failed Error message when logging into the program, we have identified the cause as a configuration setting with Sonic Firewall. We are working with Sonic Firewall to resolve the issue.

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Admin Al
Community Manager
Community Manager

Latest Update as of 11:25 PST:

At this time we have a workaround provided by SonicWALL. This workaround involves manually checking for updates and if no update, your IT can disable rule 15428 using the steps below. Please note, disabling this rule will allow traffic access from your network that would normally be blocked. SonicWALL is aware of the issue with this rule and is currently working on a fix. If you are uncomfortable with taking this action, we recommend reaching out directly to SonicWALL at 1.888.793.2830 to open a case and check status on the existing work to fix the issue.

Steps for IT To Resolve:

  1. Access the SonicWALL Interface
  2. Click on either rules or Firewall settings
  3. Choose App control
  4. Under App Control Advanced and to the right, click in the "Lookup Signature ID" and type in 15428.
  5. This will bring up an App control signature settings window
  6. In that window click on the block drop down and change "Use app settings(enabled)" to "disabled"
  7. Hit ok (this will bring up another window saying it's been done). Then test. Lacerte should now open.

Please note that some configurations may not match these exact steps. In that instance we advise reaching out to SonicWALL for further assistance.

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Admin Al
Community Manager
Community Manager

Update as of 1:40pm PST: 

This issue is now resolved.  In SonicWALL, please update the App Signature Database.

View solution in original post

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