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Announcing Intelligent Voice Assistant – New Phone Support Technology!

Moderator
Moderator

Introducing a quicker way to get you to the right agent the first time.

The Customer Success team is launching Intelligent Voice Assistant which will listen to why you are calling in and guide you to the right agent. With this new technology we are able to save you time so you can focus on what matters most to you.

Some benefits include:

  • Intelligent Voice Assistant is available immediately when you call
  • Artificial Intelligence based routing to ensure you are connected with the right expert the first time
  • We know who you are - Experts will receive customer information automatically to enable them to provide the best customer experience
  • Reduced wait times – This technology will allow us to focus additional efforts to reduce wait times when connecting with an expert

This experience will be available starting now for 50% of contacts and 100% of contacts starting in December.

phone system.jpg

 

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For more Lacerte News & Updates, click here.

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