Submitted by sams on 02-06-2021 12:55 PM
Experienced Lacerte users (e.g. more than 10-20 years) should have access to more experienced technical support persons. This could be in the form of a special number or special code when calling.
Experienced Lacerte users have different support needs then newer users. Experienced users tend to have questions about specific items or quirks in the software, rather than basic uses. Many times I can tell if the tech support person will be able to assist based upon the first 2-3 questions asked. If the support person is inexperienced with more technical issues, much time can be wasted just explaining the situation to them. Or worse explaining to them how the software works.
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