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Worksheet Links not working in 2020

dloffice56501
Level 1

Have others seen it where the links inside say 1040 show green WKS but will crash Lacerte for the user when they click on them? 

Give error as follows on the server: 

Fault bucket 1977366414734559489, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

 

Problem signature:

P1: w20tax.exe

P2: 41.0.0.706

P3: 60093ad6

P4: ntdll.dll

P5: 10.0.14393.3986

P6: 5f77edb8

P7: c0000005

P8: 000aa933

P9:

P10:

 

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCECF.tmp.WERInternalMetadata.xml

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_w20tax.exe_9077488665bb3639f1e0df2614bc5bbb0d5be83_197a6a79_7b2af013

 

Analysis symbol:

Rechecking for solution: 0

Report Id: aa6fcbb1-3352-4697-885f-2bccd7df92ce

Report Status: 0

Hashed bucket: a1082a5286289ed03b710447150a8901

Labels (1)
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2 Replies 2
dloffice56501
Level 1

This was a problem where the ini file had to be refreshed

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SDennard
Level 1

I am having this problem today 3/14/21. Was this corrected in an update? I am using most current update. What do I need to do to correct it?

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