Why is Lacerte 2018, 2019 & 2020 running so slow? I spoke to at least three tech person and no one seems to know what the problem is. We ran all necessary tools to fix issue, turned off virus scanning and firewall protection but it still not working. I was told that an advance team member would call me but I still having heard from them. It was fine until two weeks ago then when we install the 2020 program all these problems started. Please help!
It was fine until two weeks ago then when we install the 2020 program all these problems started.
Out of curiosity, have you tried uninstalling 2020 to see if that speeds up 2018 and 2019?
And 8GB of memory is a bit tight if Lacerte is a memory hog. How much "free" memory is available when you are running Lacerte? If you open your Task Manager on the computer (Control, Alt, Delete) and click Performance, it will show much much memory is being used. In my experience, things tend to slow down once you are using over 50%, and then REALLY slows down as you get close to being full.
Consulted a trusted Tech and her thoughts follow
RAM at 50% is not bad really. It shouldn't slow the system down. Consistently pegged at 100% is definitely an issue. Same goes for CPU, if you see it consistently being maxed at higher than 60%-70% then system is bogging down.
Help Article Slow Performance in the Lacerte Tax Program
Lacerte Tax is slow on some workstations and gets progressively worse through out the day. This can be a result of the network server being upgraded or changed
OK I see you looked at AV & Firewall but there's the link just in case.
PS. In my experience, Lacerte has been slow since the additional security forced log-ins
PPS. If you have yet to experience a Solid State Drive you are missing out. Lacerte will still be slow - just less so.
I am in Right Networks hosting environment (and paying a fortune for it, with promises that we would not have the same issues we had when we were hosting it), and yet it's running incredibly slow as of yesterday. Tech support not able to make any improvements! Anyone else experiencing this?!?
Ya, running a high end gamer laptop WIN 10 latest update with 16gigs memory, a hard drive that is 5x faster than a higher end SSD, i7 7700HQ CPU, 8gig GTX 1070 video card and, yes, '19, '20, '21 run about the same speed as the older laptop with 1/3rd of these qualities. WTF am I paying for? '19 especially is buggy. Are these running 32 bit in 64 bit environ?
Something definitely happened with the last update. Our IT support has been on multiple phone calls with Lacerte support and they have no answers. Our server specs far exceed the recommended specs and it has hijacked our CPU. Almost constantly at 100% and it has made everything laggy. We have documentation of the before and after update performance and it is obvious that something within the update is the cause.
Lags as in blue circle of death that eventually finishes so not a total crash. Have looked at video settings and other areas but makes no difference. Experiencing randomly on all machines which are Win10 or Win 8. Auto save detail and show input warnings in detail tab are both off. We use a NAS system on network for storing/sharing client files. 2020 and 2019 are not experiencing this specific problem.
@IntuitZacharyG Unfortunately today's update still hasn't addressed slowness in Lacerte that's been happening for about 2 days now. For example scrolling in Forms view after a few forms will cause my blue cursor icon to have the spinning circle and the top header bar to say (Not Responding). This did not happen until I think Sunday or yesterday.
It was in forms view but as of this morning no problems at all. Yesterday was all day wheels of the bus go... We think part of the problem is the program checks in with Intuit quite often for validity depending on what the program is doing and on it's own after a time even when idle and it was that verification process problem at Lacerte's end that was screwing everyone up.