Why is Lacerte 2018, 2019 & 2020 running so slow? I spoke to at least three tech person and no one seems to know what the problem is. We ran all necessary tools to fix issue, turned off virus scanning and firewall protection but it still not working. I was told that an advance team member would call me but I still having heard from them. It was fine until two weeks ago then when we install the 2020 program all these problems started. Please help!
It was fine until two weeks ago then when we install the 2020 program all these problems started.
Out of curiosity, have you tried uninstalling 2020 to see if that speeds up 2018 and 2019?
And 8GB of memory is a bit tight if Lacerte is a memory hog. How much "free" memory is available when you are running Lacerte? If you open your Task Manager on the computer (Control, Alt, Delete) and click Performance, it will show much much memory is being used. In my experience, things tend to slow down once you are using over 50%, and then REALLY slows down as you get close to being full.
Consulted a trusted Tech and her thoughts follow
RAM at 50% is not bad really. It shouldn't slow the system down. Consistently pegged at 100% is definitely an issue. Same goes for CPU, if you see it consistently being maxed at higher than 60%-70% then system is bogging down.
Network or stand alone?
Are you using the appointment function & are they showing on the display?
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Help Article Slow Performance in the Lacerte Tax Program
Lacerte Tax is slow on some workstations and gets progressively worse through out the day. This can be a result of the network server being upgraded or changed
OK I see you looked at AV & Firewall but there's the link just in case.
PS. In my experience, Lacerte has been slow since the additional security forced log-ins
PPS. If you have yet to experience a Solid State Drive you are missing out. Lacerte will still be slow - just less so.