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Why does the program not recognize the client's state?

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Level 2
I started input for a new client, but when I entered his state of residence (CA), no state shows up on his information.  How can this be fixed?
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3 Replies 3
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Level 15

Do you have CA installed?


ex-AllStar
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Level 2

Yes.  All of my clients are CA residents, and the client I entered just prior to that was fine.

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Level 15

Does Screen 1 show CA?

https://proconnect.intuit.com/community/help-articles/help/adding-or-deleting-a-state-return-in-lace...

Maybe you need to adjust your setup to automatically add CA as default state for a new client. 


ex-AllStar
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