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Why does the Client Log show a Detail Change after Lock Return?

Wazza
Level 2

The Client Log shows a Detail Change (Code Added) days after the client was locked.

I searched the forum for fields that may be updated post lock, to no avail. I also asked the user for their input, but they have no recollection of making any changes - which actually makes sense to me because this is not a "user 2" client.
Untitled.jpg

I've edited the image but this is the gist.

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George4Tacks
Level 15

I guess I misspoke about unlock. It appears yours does show activity on 6/14 of lock/unlock/detail change/lock.

You are then stating that the return of 6/14 has subsequently changed after that date? You have a pdf of the return on 6/14 and what shows now is not that? 


ex-AllStar

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3 Replies 3
George4Tacks
Level 15

The log does not show lock or unlock. Unlock - change data - lock. 

A user did this. 


ex-AllStar
Wazza
Level 2

😕 
It seems to here, though.

Untitled.jpg

Is my whole life a lie?

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George4Tacks
Level 15

I guess I misspoke about unlock. It appears yours does show activity on 6/14 of lock/unlock/detail change/lock.

You are then stating that the return of 6/14 has subsequently changed after that date? You have a pdf of the return on 6/14 and what shows now is not that? 


ex-AllStar

View solution in original post