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When I print a new Lacerte client to DMS it does not automatically populate into DMS.

RUPPQUINCY
Level 2

It seems like it actually did not print at all.  I then look at my task bar and there is a line but no program icon when I hover the cursor over that spot and right click I see that it is DMS.  Clicking on that spot then brings up DMS.  Then I have to set up the new client into DMS manually before the program will print the return into DMS.  I do not think it did this in years past.  I also think that in the beginning of the 2019 tax year I had this same problem and had to call dreaded support wait on hold for hours and then got it resolved.  Anyone have a solution.  I have now been on hold for 2 hours.  No option to leave a call back number nothing.  This tax season has not started yet and support has vanished.

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1 Reply 1
George4Tacks
Level 15

Did you download the new DMS? 20.1.0. You must download from My Account. Update does not do it.

What year are you printing from? There is a new 2019 update today.

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l... It has a DMS and PDF printer repair tool.

 


ex-AllStar