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Was the organizer update pushed out on 1/7 as planned?

Mize
Level 1

Our firms IT does not show an update from yesterday resolving the organizer formatting issue.  Did it actually happen?  I have been on hold with support for almost two hours, so I have not had a confirmation from Lacerte themselves one way or another.

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11 Replies 11
abctax55
Level 15

Yes... and it fixed "most" issues (at least for me).

You should be on version 41.0107 (as of late yesterday... I haven't check for any updates today)

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IRonMaN
Level 15

But didn't you have to go back and redo things to get them to work?

I'm keeping this job. But I am selling surplus anvils on the side. If you are interested please call 867-5309
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abctax55
Level 15

Jeff, "I" didn't.  Some folks, evidently yes.  And my colleague is having printing issues that are supposedly due to "HP Printer drivers aren't happy" with Lacerte organizers.

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sjrcpa
Level 15

It looks like mine are OK too.


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nbeck
Level 3

When I printed the organizer to our HP printer the lines around/borders on the organizer input pages and the questionnaire were "sloppy".  When we printed to our copier they look fine.

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abctax55
Level 15

@nbeck 

A known issue; my colleague has the same problem.  Lacerte is "working on it" with her.  If/when there's a solution, I'll post it.

Their first suggestion was to update HP drivers.  

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JWJ057
Level 1

Do the prior year numbers show up on your tax organizer?

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nbeck
Level 3

The prior numbers are showing up on our organizers.  Be sure you have checked the box to print prior numbers...speaking from experience!

User ID 61
Level 8

↓ Lots of Organizer bits in the "Community" ↓

Organizer Issues - Intuit Accountants Community

↓ And in "Lacerte Tax News and Updates" ↓

Solved: Organizer issues under investigation - Intuit Accountants Community

Capture.PNG

The moose out front should have told you.
George4Tacks
Level 15
Unfortunately these NEWS and UPDATES are not current with new issues that the updates create. I am only printing to pdf to test and this update broke my pdf printer. There are several other posts about difficulties, even after the "fix" was installed.

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abctax55
Level 15

Per my colleague, her Organizer printing issues were resolved by having her IT support download/update the drivers for the HP printer.  

 

Those of you still experiencing problems might want to give that a try.....

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