Why do you disconnect the call back feature? If you call me back the next business day, that's OK. It's much better than waiting. I made a call 25 minutes ago and I'm still listening to music. There are times I have to wait more than an hour. I can't leave my desk or use the phone while I'm waiting. Very aggravating!!
Honestly the community can generally answer your question and you can leave the room while we work on it.
Your complaint to the Lacerte is not being noticed here, since 99.99% of all questions (statements?) are not responded to by an employee.
Your call back system should be left on all the time. I'm OK with getting a call back after the day I call. It's awful to be kept waiting. If you took a poll of your patrons, I'm sure an overwhelming majority would agree with me. I don't know why you say I can leave the room while I'm waiting on the phone.
Your complaint to the Lacerte is not being noticed here, since 99.99% of all questions (statements?) are not responded to by an employee. They are responses from other users like me. I have no control.
Contact one or all of these people https://www.intuit.com/company/executives/
"same call?" is probably the funniest thing I've seen all day!
You keep posting to your Peer users here on the internet community. There is no "you" here except You, and all the rest of the peer users. This is not Tech Support or Customer Support. It's your peer users, who volunteer to be helpful. You won't have to be on hold on the phone while waiting for one of your peer users to see your issue and try to help. That's why you were prompted last month to ask your question here, to see if someone else who is in your peer community might be able to help with your issue.
"Level Up" is a gaming function, not a real life function.