Thanks for Reply RonW. We can operate W18 program and W19 for all entity types EXCEPT Individuals. My IT Professional unloaded the AV program to see if there was an issue with the update and it did not fix the problem. This is a LACERTE issue. IF someone from Lacerte tech can please research this and get back to me as we need to work on individual returns ASAP
Lacerte support doesn't drink at this bar. They have their own in house services. Have your IT guy do this https://proconnect.intuit.com/community/help-articles/help/how-to-perform-a-force-install-of-lacerte... and if that fails, call support.