The screen is NOT a Lacerte Screen. It appears to be some form of education evaluation. So, ASK THE INSTRUCTOR.
Alternatively use Google to search the error.
This is a forum for tax professionals using one (or more) of the ProConnect, soon to be Intuit professional tax preparation softwares.
The error shows A: drive, which was Floppy Disk drives.
The error shows .ctl file, which is Visual Studio or ActiveX related.
So, whoever controls your network system or this computer has some system issue to resolve.
How long since you closed everything and rebooted?
"Level Up" is a gaming function, not a real life function.