I am unsure of what you mean by update tabs. The most secure way to do an update (there is a new one today) is to follow the instructions given here to run Web Setup from your windows start button.
For 2020 > Hit the Windows Button > Type "2020 Lacerte Web Setup" > Hit Enter > follow the prompts
REP access is initiated when you go to FORMS view or try to print. HINT: If you want to do a return as practice use all 9s for the EIN or SSN. You will do REP, but there is no charge.
P.S. Loose the attitude. This is a user forum and I and most of the responses you get will be from other VOLUNTEER users that definitely give a rip..
I just REP'd :
Individual with 5 extras states.
Partnership with 5 extra states.
S-Corp with two extra states.
So I think it's working.
"the game of life is hard to play"
If a post answers your question, click on *Accept as solution* for future searches
Two days ago the LaCerte representative could not help. Put me on hold and I waited for over an hour before giving up.
Yesterday rather than stay on hold for an extended period of time I left my number which according to the call meant I would not lose my place in line. No call back. I inquired as to whether anyone gave a rip and someone said I should work on my attitude.
Today got a representative that could not help, referred me to someone else and I again left my number for a call back. Never got a call back. Seems like my rip comment is appropriate.
Program does not work. I installed prep files as suggested. No luck. Representative and I installed rep files again. Still did not work and I was referred to the same recording of leave your number and we will get back to you. No call back.
Three days. No call backs and I have some work to do.
I have been a LaCerte user for in excess of 20 years and have never experienced anything like this.
Here's my situation:
1. all clients carried over from 2019
2. i open one up, process and click on authorization button
3 program kicks me back to list of clients (sometimes rep lock button shows; sometimes it doesn't)
Rip, signing off