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update

Shelley2
Level 1

With the last update I'm getting an error message & when I try to do the esignature it kicks me out of the program. Is any one else experiencing this?

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3 Replies 3
kwinike
Level 2

Yes, it's not working for me either..... it's trying to save the 8879 and copy of the return on my computer rather than creating the DOCUSIGN request to send.  

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Shelley2
Level 1

Thanks, glad to know it's not just me. I hope they get a quick fix for this, what a pain!

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kwinike
Level 2

Shelley,

 

I just called into Lacerte after finding that I also could not e-file or upload anything to SmartVault and it's a quick fix. 

They had me run the "PDF Repair tool"

Go to HELP--->TROUBLESHOOT---> and then click on icon with the printer and a little wrench

Then just follow the prompts.  It immediately helped me.