T in Arl
Level 2
01-11-2021
12:55 PM
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I cannot find the support chat anymore. Did it get discontinued?
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abctax55
Level 15
01-11-2021
12:57 PM
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Yep... two years ago (I think it's been at least that long).
Post your problem here; *we* can often work miracles 😉
#StandWithUkraine
5 Comments 5
abctax55
Level 15
01-11-2021
12:57 PM
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Yep... two years ago (I think it's been at least that long).
Post your problem here; *we* can often work miracles 😉
#StandWithUkraine
T in Arl
Level 2
01-11-2021
01:01 PM
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I have one file from 2019 that will not proforma over to 2020. Initially got diagnostic that "unable to read file". every time I open Individual tax file and go back to menu, the program retries to ptoforma the file.
sjrcpa
Level 15
01-11-2021
01:02 PM
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Is it locked?
T in Arl
Level 2
01-11-2021
01:08 PM
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No, and I just double checked to make sure.
dnewton72
Level 2
01-11-2021
02:55 PM
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I had the same issue. Make sure you have run all Lacerte updates.