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Support Chat

T in Arl
Level 2

I cannot find the support chat anymore.  Did it get discontinued?

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1 Solution

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abctax55
Level 15

Yep... two years ago (I think it's been at least that long).

Post your problem here; *we* can often work miracles ðŸ˜‰


#StandWithUkraine

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5 Comments 5
abctax55
Level 15

Yep... two years ago (I think it's been at least that long).

Post your problem here; *we* can often work miracles ðŸ˜‰


#StandWithUkraine
T in Arl
Level 2

I have one file from 2019 that will not proforma over to 2020.   Initially got diagnostic that "unable to read file".  every time I open Individual tax file and go back to menu, the program retries to ptoforma the file.

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sjrcpa
Level 15

Is it locked?

T in Arl
Level 2

No, and I just double checked to make sure.

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dnewton72
Level 2

I had the same issue.  Make sure you have run all Lacerte updates.