Support Chat

[T in Arl]

I cannot find the support chat anymore.  Did it get discontinued?

[abctax55 · Accepted solution]

Yep... two years ago (I think it's been at least that long).

Post your problem here; *we* can often work miracles 😉

[T in Arl]

I have one file from 2019 that will not proforma over to 2020.   Initially got diagnostic that "unable to read file".  every time I open Individual tax file and go back to menu, the program retries to ptoforma the file.

[sjrcpa]

Is it locked?

[T in Arl]

No, and I just double checked to make sure.

[dnewton72]

I had the same issue.  Make sure you have run all Lacerte updates.