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- Stuck at login screen: cannot enter username and password
Stuck at login screen: cannot enter username and password
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39023
Level 1
02-05-2021
01:36 PM
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Hello everyone! I purchased a new pc for upgrade and attempted to install Lacerte tax 2018, 2019, and 2020. However, I was unable to log in the 2019 and 2020 Lacerte Tax.
After choosing to sign in (I have already set up my firm or I am a user and have already been invited....), the sign in screen does not allow me to enter email (user id) and password. Occasionally, I was able enter the user ID after a long delay. However, my 2018 Lacerte tax software works perfectly fine and I can successfully log in for that year.
I have tried numerous times to uninstall and reinstalling and using Lacerte Tools Hub to conduct a forced update on the 2019 and 2020 installation. I was not successful to log in for these attempts. If anyone can answer my questions, I would really appreciate it.
(P.S: My windows 10 PC has updated to the newest version. On the screen, nothing happens if I press SIGN IN)
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1 Comment 1
Reeciekee
Level 1
04-06-2021
08:43 PM
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Did you ever find out what the problem was on this? I, too, just got a new laptop. Have the latest Windows updates. But it gets to the login screen and freezes. Would love to know if you ever found a solution.
