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REP Access

RKinnisonCCTX
Level 1

Are you able to get REP access at this time?  I tried to on a client and it would not transmit it. 

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4 Replies 4
Susah G
Level 1

I have not been able to REP any of my clients since last week. Lacerte diagnosed the problem as a Lacerte System Issue and they will be getting back with me. I spent 3-5 hours each time I called to try to get the problem resolved. When I tried to REP it said "Client is in REP Lock. To remove, click remove REP Lock Button". When I do this it just takes me back to my list of clients. Billing department said my clients were NOT locked from their end and they are also NOT locked from my end either. It was determined to be a Lacerte System Issue. Has anyone else had this problem?

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RKinnisonCCTX
Level 1

That describes the issue I am having    Question is what are they going to do to resolve the issue. 

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Susah G
Level 1

Lacerte has sent an "error trying to get REP and checking for updates" issue response. It appears to be connected with Kapersky AntiVirus. It is exactly the problem I have been having. You need to contact your Kapersky Support or your tech support if you have them.

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Wayne Pinkham
Level 1

I am having the same problem and I have Kaspersky on my machine. Should I change anti viral software?

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