efiled a client's return with payment to be taken electronically on a certain date. Received confirmation that return was accepted by IRS. IRS did not take the client's payment when specified and so client checked account with IRS and account states that they have not received a return for 2020. Need assistance on how this happened, how it can be fixed, etc......
If they "checked" by using the IRS "where's my refund", that thing is as reliable as a 1972 Yugo. Electronic payments are just backlogged, like everything else at the IRS.
There's a big lag between when an efiled return is accepted and when it gets posted to that other databse.
I spoke to a client this morning whose payment was debited in March, per their bank account, but it does not show in the IRS system yet.
We are having the same issue....clients whose balance due and/or 1st quarter estimate were scheduled to be automatically withdrawn from their bank accounts, and have not been. One was a balance due, where the date was manually overridden to be in March - nothing was withdrawn. Others with 1st quarter estimates, which were due April 15th - nothing taken from their accounts.