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Received confirmation that client's return was accepted by IRS but IRS has no record of receiving- Why? And how can it be fixed?

RenaCPA
Level 2

efiled a client's return with payment to be taken electronically on a certain date.  Received confirmation that return was accepted by IRS.  IRS did not take the client's payment when specified and so client checked account with IRS and account states that they have not received a return for 2020.  Need assistance on how this happened, how it can be fixed, etc......

Labels (1)
7 Replies 7
IRonMaN
Level 15

If they "checked" by using the IRS "where's my refund", that thing is as reliable as a 1972 Yugo.  Electronic payments are just backlogged, like everything else at the IRS.

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RenaCPA
Level 2

no they did not use "where's my refund" as they owe $ not getting a refund.  They created an account with IRS and looked at transcript and account history.  Trying to find out why the IRS did not take their payment as requested when e-filed.

sjrcpa
Level 15

There's a big lag between when an efiled return is accepted and when it gets posted to that other databse.

I spoke to a client this morning whose payment was debited in March, per their bank account, but it does not show in the IRS system yet.


ex-AllStar
RenaCPA
Level 2

It hasn't hit my client's bank account yet either.  We had set it to be withdrawn on 4/5.  still nothing from account.

I set mine to be taken on 4/14 and it was taken on that date per my bank account.  

 

 

 

kim1
Level 1

We are having the same issue....clients whose balance due and/or 1st quarter estimate were scheduled to be automatically withdrawn from their bank accounts, and have not been.  One was a balance due, where the date was manually overridden to be in March - nothing was withdrawn.  Others with 1st quarter estimates, which were due April 15th - nothing taken from their accounts.

RenaCPA
Level 2

yes Kim1 exactly issue I am having with mine.  

George4Tacks
Level 15

If it helps any, IRS has not yet taken their payment from the bank. State was Johnny on the Spot and got theirs on the 15th. IRS is not as quick on the draw. 


ex-AllStar