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Mouse

Why doesn't the mouse roller thingy work on an input screen?  It is maddening!!!

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8 Replies 8
garman22
Level 12
Level 12

oh yeah, i used to have that issue a few years back. I bought a new mouse, I changed batteries and yet I could not get that **bleep** mouse to scroll with the wheel........

If I remember correctly, I closed the client I was on and re-opened or I shut program down and re-opened until the next time my mouse went to sleep. 

IRonMaN
Level 15

But Garman, that was ProSeries and this is Lacerte.  I'm guessing you have to hit a -1 someplace in that process to get it to work 😏

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garman22
Level 12
Level 12

@IRonMaN wrote:

But Garman, that was ProSeries and this is Lacerte.  I'm guessing you have to hit a -1 someplace in that process to get it to work 😏


Lol, I noticed I was responding Lacerte after I hit post. 

@No Use For A Name you will need to run around your desk twice for it to work. j/k 🤣

George4Tacks
Level 15

My mouse wheels around just fine in Lacerte. 


ex-AllStar
Shelley1
Level 1

I am having the same issue - wheel doesn't roll in input screens in 2020 Lacerte.  Please help!!

 

I've removed/reinstalled/restarted/etc.  Only have issues with Lacerte 2020.  

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George4Tacks
Level 15

My best guess is the windows did an update and put out some mouse poison. Try doing an update on your driver for you Mouse. https://support.microsoft.com/en-us/windows/update-drivers-in-windows-10-ec62f46c-ff14-c91d-eead-d71...

 


ex-AllStar
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Thank, but that is not the problem.  This is for an older version of Lacerte, but it works.  Apparently this has been plaguing Lacerte for years....

http://www.taxalmanac.org/index.php/Discussion_FYI__If_your_mouse_will_not_scroll_in_the_data_input_...

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Try this:  http://www.taxalmanac.org/index.php/Discussion_FYI__If_your_mouse_will_not_scroll_in_the_data_input_...

it worked for me.  It is for an older version, but it seems to fix the problem.  Good luck!

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