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Is there currently a problem with e-file transmission? Attempted to transmit several times but message said internal problem.

WL
Level 1

Is there currently a problem with e-file transmission?  Attempted to transmit several times but message said internal problem.

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IntuitBettyJo
Community Manager
Community Manager

For the latest updates on this issue, please see this thread within our News and Updates section of community here.

View solution in original post

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49 Replies 49
deannabland
Level 1

We are having problems too.  What's up????

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MrsRaulDuke
Level 1

Same here. Commenting to follow thread.

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asdfas
Level 1

Same boat

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roc
Level 1

I have also had this problem for about the last hour.  These are the messages I have seen:

The e-file status processing has encountered errors.  Please resolve the errors listed below and try again.

Additional details may be found in the Troubleshoot (F10) dialog under Errors.

Exception occurred attempting to receive latest statuses.

An internal error has occurred. Please resubmit your request in a few minutes.

overeasy
Level 1

Same here. Here we go again....Intuit/Lacerte efile problem on final day of filing...seems to happen with disturbing regularity.

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whip2000
Level 1

We are having issues also.  What a day to have issues!

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jshenouda
Level 2

Same problem!  

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User ID 61
Level 8

Yep. Several internal problem error messages also. e-file Post Transmission Summary just hangs 

Any insight @IntuitAustin @IntuitAlicia ??

An internal error has occurred. Please resubmit your request in a few minutes.

Exception occurred during EF batching client: 15XX0
Problem occurred executing EF submission.

Response status code does not indicate success: 502 (Bad Gateway).

at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
at Intuit.EFile.EFERest.EFERestClient.Submit(String submitXml)
at Intuit.EFile.Implementation.EFBatchSubmit.DoExecute(IEFClientSubmitInfo submitInfo)
at Intuit.EFile.Implementation.EFBatchSubmit.Execute(IEFClientSubmitInfo submitInfo)

Exception occurred attempting to receive latest statuses.

The moose out front should have told you.
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mlsmall
Level 2

First it said I needed to install an update.  Got one return efiled and now at a standstill.

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lgalvin
Level 2

Same issue here all day - not surprising and not good.

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dbergin
Level 2

Same problem here:(

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lgalvin
Level 2

My question about this is - what happens if this issue is not resolved - we are not able to efile today?  Are there any provisions from IRS if a return is not filed due to technical problems with a software vendor?   

IntuitBettyJo
Community Manager
Community Manager

Hi there, 

We are aware of the issue and are working to resolve as quickly as possible.  We will keep you updated accordingly. 

-Betty Jo 

Humey
Level 1

How wonderful, on the last possible day of tax season, your system goes down.  When the IRS decides to penaltize my clients, i will tell them to call your office for the money

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LARRY1024
Level 1

Customers service is not there when u need them

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JorgeFdz134
Level 1

What is the time frame?  We need to know if this issue will be resolved so that we can start paper filing our remaining returns.

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Jackie McGuckin
Level 1

Also having problems here... SOS

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DCL65
Level 1

Same problem - really frustrating!!!

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MattG
Level 1

It appears that the Intuit/Lacerte servers are being overloaded as the error message appears to be a timeout error when trying to connect to the servers.

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CJR
Level 3

Same situation...following

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LARRY1024
Level 1

What is ur solution? resubmit only to get the same error??????

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matterfactors
Level 2

I am getting the same thing

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Beebs
Level 1

Same problem here

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jessicap
Level 2

Still not working- how will we find out when it is fixed? Will it be posted here?

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StanDeal
Level 1

Same problem.  On hold with the support line.   They  just came on and said they are aware of the problem and try again later this morning.

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jolene
Level 1

same issue here.  Yikes. 

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imcpa
Level 2

We're on the same boat. Following....

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CJR
Level 3

On hold with Lacerte for 20 minutes now and they have updated their hold message to acknowledge the e-filing issue and suggested "please try again later today"  as if today isn't the deadline...

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PacCPA
Level 2

Same challenge - Hope this gets resolved very soon!

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MattG
Level 1

Getting the same error message when attempting to send/generate Esignature requests as well.

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sadukes1204
Level 1

Following....

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IRonMaN
Level 15

Just when everyone thought they were cruising down that final lap of tax season, Intuit had to go and waive the yellow flag.  🏎

I'm keeping this job. But I am selling surplus anvils on the side. If you are interested please call 867-5309
GGF
Level 1

Same issue with our filings. Thanks for getting the thread started.  Hope you enjoy some time after today. 

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JAGG
Level 1

Following

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beccad
Level 2

We are also down.....

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DJS
Level 2

Same issue here.  Tried the fix on Lacerte Support to rename *.QW9 in the Options folder to no avail.  Think that "fix" has now been removed from the Support site.  Reflief was provided to practitioners that missed Sept 15th deadline due to a CCH transmission issue.

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Jackie McGuckin
Level 1

Has anyone gotten an update from Lacerte as to how to resolve the issue? Or is everyone still down? I'm just curious if calling would get me anywhere... 

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dbergin
Level 2

my return just went through. 

CJR
Level 3

Are you getting any acknowledgement updates past "received at lacerte?"  

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DJS
Level 2

Nothing beyond "received at Lacerte"

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beccad
Level 2

Same here.  They all just sit at Received at Lacerte

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dbergin
Level 2

I just re-submitted and the return went through.  Don't know if the issue is fixed or if I just got lucky.

 

imcpa
Level 2

Thanks for the update. I just successfully submitted a tax return just now.

PacCPA
Level 2

Seems to be fixed - mine went through too!!!!!!!!  🙂

PacCPA
Level 2

Glad this is resolved!

beccad
Level 2

It is working on my end now too thankfully.

Donna G
Level 1

Has anyone tried resubmitting but gotten a failed transmission stating it was already filed?  Yet it still says ready to send?

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WL
Level 1

I think they have not solved the acknowledge part of the problem yet.

IntuitBettyJo
Community Manager
Community Manager

For the latest updates on this issue, please see this thread within our News and Updates section of community here.

View solution in original post

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