correct address on tax credentials

[golfcpa99]

Hello, 

I need help getting the address in my tax prep credentials corrected to match my address on the EFIN application.  

The prep file was an error in the address name.  That is it.  

I called product support and they can't connect me to a tech.  Tried 3 times. 

[Just-Lisa-Now-]

Does this help at all?

https://proconnect.intuit.com/community/license-information/help/register-your-efin-with-intuit-befo...

[golfcpa99]

I already tried this.  

For some reason the "submit" button is grayed out.  

[Just-Lisa-Now- · Accepted solution]

I feel like I saw this issue before, Im not sure what the screens look like, but someone said they were missing a place that required a contact name? to be filled in somewhere, I feel like they said they had to scroll up or something? I'm just going by memory from a few weeks ago, but once they filled in that missing box, then the Submit button was no longer greyed out.

[golfcpa99]

Thank you so much,  that worked, unbelievable,

once the contact and email was filled in the submit button activated

[voctave22]

it says that they cannot verify my credention oline

[sjrcpa]

Who is "they"?

And is this in regard to your efile credentials/EFIN in Lacerte?