Completed Input Sheets

[molesgra]

When trying to print completed input sheets, the raw numbers are not showing up, however all other information is. EIN, Employer, etc...

Any solutions?

[George4Tacks]

I just tried one and everything worked out fine. Are you printing to paper, pdf or dms? Is this for a large batch of clients or just one? 

[bengrayen]

Me too.

OK earlier today

OK on computer that didn't get updated today.

[ccollins]

Same here. Whether I print to PDF or paper. I have been on hold with support for over an hour.

[molesgra]

I am printing paper, one client at a time

[molesgra]

Any luck with support on this issue, same problem today, Thursday.

[ccollins]

Customer support said there was an issue with the latest update and they are working on fixing it. They will let me know when it is fixed and I will let you know. 

[Pontescpa]

I'm having the same problem.  Calling support now

[ccollins]

I called yesterday and it's an issue with the latest update. They are working on fixing it.

[bengrayen]

Good info to know they are on the case.  Flawed update installed 6/17/20 was my conclusion--after a lot of trouble shooting.  Glad to hear it confirmed.

[bengrayen]

Still not fixed as of 1:15 CDT 6/23/20

[abctax55]

Still not fixed as of 1:15 CDT 6/23/20

The update is supposed to be on Thursday... 6.23.20 is Tuesday.

It'll get here when it gets here....

[ccollins]

They fixed it.

[ccollins]

It's fixed