i always renew my lacerte as a downloadable product and per https://www.colorado.gov/pacific/sites/default/files/Sales%20Tax%20Topics%20-%20Computer%20Software.... i shouldnt have to pay sales tax for my download. why am i now being charged and why wasnt i notified of this change before renewing?
It's a mistake they often make; try to 'fix' it by logging into 'my account' & using chat. Otherwise, plan to sit on mold with Customer Support.
As Lisa said, we are just volunteers; fellow users of the software. We have no power.
"the game of life is hard to play"
If a post answers your question, click on *Accept as solution* for future searches
Agree with my friends. Contact Support to sort that out.
I'm based overseas and not subject to sales tax but they always have my firm associated with TX because that's where Intuit is. Each year, I have to contact them to reverse it before I get charged.
Still an AllStar
Unfortunately, Intuit is one professional tax software developer that is not into international businesses. While others have their systems set up to cater to foreign accounts, Intuit's is not and they have to override their system on the back-end manually by using their own address. I have given up convincing them to update it after several years and spending literally hours on the phone with them just on this issue alone.
Still an AllStar
Ohio wants to know is it "canned" or "custom" whether it's taxable or not. All the updating couldn't it be argued that Lacerte is custom each season @IntuitAustin ? This sounds like an easy chart for Intuit to develop and provide for their loyal Community. "Are your Intuit products taxable in your state?"