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MarcBCPA
Level 2
07-07-2020
11:42 AM
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What a disappointment Lacerte has become. After using them for 30 years I'm actually going to switch despite having to learn a new program. Yesterday the call-back wait was five hours. Today there's a 90 minute wait time with no call-back option.
The prices keep going up, the quality of the phone reps continues to degrade and it's just not worth it anymore. Whenever the opportunity presents itself I try to dissuade tax preparers from even considering Lacerte.
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sjrcpa
Level 15
07-07-2020
12:57 PM
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Try posting your question or problem here. Often we can solve it quickly.
Ex-AllStar
