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P/W

mikega
Level 2

WANT ACCEPT P/W FOR 2016 LACERTE. P/W ACCEPTED FOR ALL OTHER YRS!!

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George4Tacks
Level 15

One possibility is that you need to update your prep file. You can do all  years from any year. 

Settings > Update Preparer Information > Download Prep File > OK >  Check the boxes for all  years to update (You will possibly need to enter the appropriate Installation Directory)

Directory is X:\Lacerte\YYTax\ where X is you system drive and YY is the year being updated.


ex-AllStar

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Karl
Level 4

I think you're saying that 2016 Lacerte won't accept your Intuit password but the other years of Lacerte will?

You're likely going to have to call Intuit support on this one.  No other Lacerte users will likely be able to troubleshoot this with you.  That said, I have a couple ideas you might try first:

1) restart the computer to clear out any open stuck issues you might have

2) make sure you're connected to the internet and not trying use offline mode so that Lacerte can check the pw against your Intuit account

3) if you recently changed your password, try using the old one.  Maybe there's some stuck glitch where you need to get into the software to clear it and get it to recognize the new one.

Other than that, I'm out of ideas.  Best of luck!

*If this (or another answer/reply) solves your problem, please click "Accept as Solution" to get this post out of the "Unanswered" queue of posts.*
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George4Tacks
Level 15

One possibility is that you need to update your prep file. You can do all  years from any year. 

Settings > Update Preparer Information > Download Prep File > OK >  Check the boxes for all  years to update (You will possibly need to enter the appropriate Installation Directory)

Directory is X:\Lacerte\YYTax\ where X is you system drive and YY is the year being updated.


ex-AllStar

View solution in original post

mikega
Level 2

MANY THANKS

 

 

MIKE G

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