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open 2016 tax returns on computer

Uffda617
Level 1

I can't open 2016 returns on my desk top.  Password works for 2017, etc.

Anyone have this problem ?

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4 Replies 4
George4Tacks
Level 15
What do you mean "can't open" - Nothing happens - Password screen is there but wont take password - Password screen is there but my password doesn't work - ....
MORE WORDS, please

ex-AllStar
Uffda617
Level 1

I used the same password for 2017 with success but doesn't work on 2016.

Instead, I receive an error message that I am not authenticated.  It prompts me

to have a code sent to my phone to provide my identity but after entering code, it

still denies me access.  It says to try later but same results next day.

 

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George4Tacks
Level 15
try resetting the password
Next - Call support (UGH), but they are closed 24-25th.

ex-AllStar
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Uffda617
Level 1

Didn't work.....will call tech support

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