Uffda617
Level 1
‎12-23-2020
08:21 AM
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I can't open 2016 returns on my desk top. Password works for 2017, etc.
Anyone have this problem ?
4 Replies 4
George4Tacks
Level 15
‎12-23-2020
10:52 AM
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What do you mean "can't open" - Nothing happens - Password screen is there but wont take password - Password screen is there but my password doesn't work - ....
MORE WORDS, please
ex-AllStar
MORE WORDS, please
ex-AllStar
Uffda617
Level 1
‎12-23-2020
04:04 PM
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I used the same password for 2017 with success but doesn't work on 2016.
Instead, I receive an error message that I am not authenticated. It prompts me
to have a code sent to my phone to provide my identity but after entering code, it
still denies me access. It says to try later but same results next day.
George4Tacks
Level 15
‎12-24-2020
10:41 AM
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try resetting the password
Next - Call support (UGH), but they are closed 24-25th.
ex-AllStar
Next - Call support (UGH), but they are closed 24-25th.
ex-AllStar
Uffda617
Level 1
‎12-25-2020
08:29 AM
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Didn't work.....will call tech support