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NYS personal return for 2019

Level 1

On a NYS personal 2019 return with an over payment that should all be applied, Lacerte is showing some inflated amount on lines 78 ( available for refund ) and 78b and a negative amount on line 79, amount to be applied. Clearly a program issue. Has anyone contacted Lacerte about this ? 

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Level 15

The best way for YOU to contact them is to highlight the return and use Ctrl + L to send the file and observation to them to evaluate. Have you installed today's update yet? If not, do that first.


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