Solved: Lost Data

Winebrad · ‎02-08-2021

I recently lost all of my Tax Client Data due to a Bit Locker Error. Two Questions:

1) Does Lacerte offer a method to retrieve my data?

2) Can I have my prior processed clients unlocked for REP Access?

George4Tacks · ‎02-08-2021

Lacerte can not retrieve your data. Only you can retrieve those daily (or multiple time a day) backup files you made.

If your need to REP again, there should not be any duplicate charge if the key items match up. I think they are client number, name and SSN. https://proconnect.intuit.com/community/help-articles/help/avoiding-duplicate-rep-charges/00/5609

Here's wishing you many Happy Returns

View solution in original post

IRonMaN · ‎02-08-2021

Don't buy a lottery ticket today, but you might want to consider spending a few bucks on Carbonite to backup your system in the future. You are out of luck if you didn't have some kind of backup for those files.

Slava Ukraini!

George4Tacks · ‎02-08-2021

Lacerte can not retrieve your data. Only you can retrieve those daily (or multiple time a day) backup files you made.

If your need to REP again, there should not be any duplicate charge if the key items match up. I think they are client number, name and SSN. https://proconnect.intuit.com/community/help-articles/help/avoiding-duplicate-rep-charges/00/5609

Here's wishing you many Happy Returns

Lost Data

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